FAQ

 

What is your shipping policy?

We currently can only ship to the 48 contiguous U.S. states. Shipping is free over $75, otherwise it is a flat fee of $8.50. If you need expedited shipping, please contact us and we can work through an accommodation.  

What is your return policy?

For health concerns and regulation compliance, we cannot currently return any orders. If you are dissatisfied with any of our products, we would be happy to work out a solution. Please contact us directly for any product or customer service issues. 

HOW DO i know if my products have gone bad? 

Like any perishable food item, it's best to follow the expiry dates or information. If you notice a change in color, consistency or scent and/or if you notice adverse reactions or results, please discontinue use. Please contact us with any concerns.

DOES SHIPPING MY PRODUCTS AFFECT THEM?

balm does not use any chemicals/stabilizers/preservatives in our products whatsoever. While this is best for your skin, shipping does expose the products to nature's elements such as extreme heat and cold which can cause separation and sedimentation. This will not compromise efficacy, however. To minimize impact, let your products sit at room temperature for 24 hours prior to opening. If you have any concerns please don't hesitate to contact us.  

I'm new to organic skincare. What if I'm unsure of hoW to use my products?

We welcome all inquiries to our inbox to help you get the most out of your new skincare program.  There's no such thing as a stupid question so please don't hesitate to connect with us.

I have particular skincare concerns. Do you ofFER customized skincare options?

Yes, we do! We offer custom formulations for our customers looking for particular herbal ingredients to individual skincare concerns. Prices vary based on the ingredients, so please contact us for custom order inquiries or quotes.

Are your products safe for use on children?

Raw and organic products are the safest to use in personal care, and we do not compromise our products by using ingredients that are less than top quality. However, there may be individual allergies or intolerances to certain natural elements. For this reason, we cannot recommend our products for any one under 2 years old. 

HOW DO I ORDER WHOLESALE?

Because of the perishable nature of some of our products, we do not currently offer standard wholesale arrangements.  We are, however, happy to see if an agreement can take place. Please contact us for inquiries.